Operations Control Plane
LiveReal-time territory overview45.2%
SLA Compliance
5 breaches
3
Jobs Today
$0 revenue
$100,000
Monthly Revenue
6 contracts
6
Technicians
2 available
5
SLA Breached
Overdue now
6
Critical
Under 1 hour
6
At Risk
Under 4 hours
4
Unassigned
Awaiting dispatch
Emergency Urgent Normal Available Working En Route
Territory Scores
| Zip | Neighborhood | Score | Tier | Units | Complaints | Competitors | Tech Capacity |
|---|---|---|---|---|---|---|---|
| 94102 | Tenderloin | 55 | tier3 | 128 | 83.3% | 6 | 0 |
| 94109 | Nob Hill / Russian Hill | 40 | tier3 | 72 | 100% | 6 | 0 |
| 94105 | South Beach | 38 | tier3 | 200 | 50% | 6 | 0 |
| 94103 | SOMA / Mid-Market | 38 | tier3 | 58 | 100% | 6 | 0 |
| 94110 | Mission District | 35 | tier3 | 44 | 100% | 6 | 0 |
| 94121 | Richmond District | 11 | tier3 | 0 | 0% | 6 | 0 |
| 94115 | Western Addition | 11 | tier3 | 0 | 0% | 6 | 0 |
| 94107 | SOMA / Mission Bay | 11 | tier3 | 0 | 0% | 6 | 0 |
Dispatch Board
Live12 active jobsActive job assignments, priority routing, and technician deployment
1Emergency
5Urgent
6Normal
5Dispatched
1En Route
1Working
electrical Unassigned
Flickering lights in stairwell unit 2. Potential wiring issue, older building.
3311 24th St, San Francisco, CA Unassigned
appliance Dispatched
Dishwasher leaking in unit 8B. Tenant placed towel, no standing water yet.
1050 North Point St, San Francisco, CA Diego Rodriguez
hvac Working
No hot water in building - 36 units affected. Residents calling non-stop.
450 Turk St, San Francisco, CA Sarah Kim
plumbing Dispatched
Burst pipe in basement - flooding utility room. Water shutoff needed ASAP, multiple units affected.
135 Jones St, San Francisco, CA Aisha Williams
electrical Unassigned
Flickering lights lobby
789 Mission St Unassigned
plumbing Unassigned
Clogged drain unit 12A
456 Market St Unassigned
plumbing Unassigned
Leaky faucet unit 4B
123 Civic Center Blvd Unassigned
plumbing / faucet_leak Dispatched
Leaky faucet in unit 8A. Dripping sound reported by resident.
1050 North Point St, San Francisco, CA Sarah Kim
electrical / outlet_spark Dispatched
Outlet sparking in unit 2A. Resident reports sparks when plugging in lamp. Potential fire hazard.
135 Jones St, San Francisco, CA Marcus Johnson
locks / lock_change En Route
Tenant move-out, need lock rekey for unit 12C. New tenant moving in Friday.
1050 North Point St, San Francisco, CA Diego Rodriguez
hvac / heater_failure Dispatched
Heater not working in multiple units - residents complaining of cold. Forced air system, building fr
2233 Valencia St, San Francisco, CA Marcus Johnson
appliance / garbage_disposal On Hold
Dishwasher not draining - unit 4B, callback from previous repair
2233 Valencia St, San Francisco, CA Diego Rodriguez
SLA Risk Monitor
LiveService level compliance OVERDUE emergency plumbing 135 Jones St Aisha
OVERDUE urgent hvac 450 Turk St Sarah
OVERDUE urgent electrical 135 Jones St Marcus
OVERDUE normal appliance 1050 North Point St Diego
OVERDUE urgent hvac 2233 Valencia St Marcus
48m urgent electrical 3311 24th St —
17h normal locks 1050 North Point St Diego
Economic Analysis
LiveRevenue, costs & margins13%
Gross Margin
$705 profit on $5,286
$5,286
Total Revenue
$4,581 in costs
$275
Avg Job Value
Per completed job
0m
Avg Duration
Weighted average
Cost Structure
| Category | Labor | Materials | Travel | Overhead | Revenue | Margin |
|---|---|---|---|---|---|---|
| plumbing | $1,005 | $327.5 | $115 | $201.5 | $1,919.75 | 14% |
| hvac | $800 | $275 | $75 | $155 | $1,500.75 | 13% |
| electrical | $475 | $175 | $35 | $85 | $879.89 | 12% |
| appliance | $390 | $155 | $50 | $80 | $776.25 | 13% |
| locks | $110 | $40 | $10 | $22 | $209.3 | 13% |
Revenue by Territory
| Zip | Neighborhood | Jobs | Revenue |
|---|---|---|---|
| 94102 | Tenderloin | 8 | $2,176.2 |
| 94110 | Mission District | 3 | $1,031.55 |
| 94103 | SOMA / Mid-Market | 3 | $867.1 |
| 94109 | Nob Hill / Russian Hill | 2 | $703.94 |
| 94105 | South Beach | 3 | $507.15 |
Contract Economics
| Property Manager | Monthly Rev | Jobs | Job Revenue | Labor | Materials | Gross Margin |
|---|---|---|---|---|---|---|
| RentSFNow | $35,600 | 7 | $2,247.1 | $1,170 | $420 | +$293.1 |
| Mosser Companies | $28,400 | 2 | $396 | $205 | $47.5 | +$66 |
| Apex Property Mgmt | $15,200 | 3 | $860.2 | $450 | $170 | +$112.2 |
| Trinity Management | $9,200 | 3 | $1,041.9 | $550 | $215 | +$135.9 |
| BLDG Management | $6,800 | 1 | $165.6 | $90 | $20 | +$27.6 |
| JC DeNiro & Assoc | $4,800 | 2 | $365.7 | $195 | $65 | +$47.7 |
Monthly Revenue Trend
| Month | Jobs | Revenue | Costs | Margin |
|---|---|---|---|---|
| May 2026 | 17 | $4,954.74 | $4,293 | 13% |
| Apr 2026 | 2 | $331.2 | $288 | 13% |
Technician Economics
| Technician | Jobs | Revenue | Labor Cost | Rev/Job | Rating | Avg Duration |
|---|---|---|---|---|---|---|
| Aisha Williams | 4 | $1,214.54 | $650 | $304 | 3.8 | 96m |
| Diego Rodriguez | 2 | $1,078.7 | $580 | $539 | 3.0 | 165m |
| Sarah Kim | 4 | $1,056.25 | $535 | $264 | 3.5 | 69m |
| Marcus Johnson | 3 | $983.25 | $510 | $328 | 4.0 | 90m |
| Priya Nguyen | 4 | $611.65 | $320 | $153 | 4.5 | 43m |
| James Lee | 2 | $341.55 | $185 | $171 | 4.0 | 58m |
Invoices
$2,667.17
paid (10)
$2,158.44
sent (6)
$916.25
draft (3)
Contract Health
LiveClient relationship scoring78
RentSFNow
MEDIUM RISK
93
Mosser Companies
LOW RISK
98
Apex Property Mgmt
LOW RISK
90
Trinity Management
LOW RISK
100
BLDG Management
LOW RISK
100
JC DeNiro & Assoc
LOW RISK
Contract Details
| PM Company | Tier | Health | SLA % | Response | Target | Callback | Margin | Revenue | Risk |
|---|---|---|---|---|---|---|---|---|---|
| RentSFNow | standard | 78 | 67% | 89m | 12h | 42% | 13% | $35,600 | medium |
| Mosser Companies | premium | 93 | 100% | 30m | 4h | 33% | 17% | $28,400 | low |
| Apex Property Mgmt | standard | 98 | 100% | 534m | 8h | 0% | 13% | $15,200 | low |
| Trinity Management | standard | 90 | 100% | 48m | 12h | 50% | 13% | $9,200 | low |
| BLDG Management | premium | 100 | 100% | 90m | 4h | 0% | 17% | $6,800 | low |
| JC DeNiro & Assoc | standard | 100 | 100% | 25m | 24h | 0% | 13% | $4,800 | low |
Invoice Status by Contract
| Contract | Status | Count | Total |
|---|---|---|---|
| RentSFNow | paid | 3 | $1,043.08 |
| sent | 4 | $1,397.85 | |
| Mosser Companies | draft | 1 | $254.18 |
| sent | 1 | $175.97 | |
| Apex Property Mgmt | draft | 1 | $306.05 |
| paid | 2 | $628.34 | |
| Trinity Management | draft | 1 | $356.02 |
| paid | 1 | $191.13 | |
| sent | 1 | $584.62 | |
| BLDG Management | paid | 1 | $179.88 |
| JC DeNiro & Assoc | paid | 2 | $397.24 |
Invoices
Auto-generated on completion| ID | Job | Category | Amount | Labor | Materials | Markup | Total | Status | Due |
|---|---|---|---|---|---|---|---|---|---|
| 0b0509c7 | Burst pipe in unit 4B - water flooding h | plumbing | $234.00 | $120.00 | $35.00 | $39.00 | $254.18 | draft | 6/11/2026 |
| d5618217 | Dishwasher leaking in unit 3A. Not emerg | appliance | $281.75 | $150.00 | $45.00 | $36.75 | $306.05 | draft | 6/11/2026 |
| 2ae8277e | Outlet replacement in common area - rout | electrical | $175.95 | $95.00 | $30.00 | $22.95 | $191.13 | paid | 6/11/2026 |
| 19332fd8 | Sewer backup in basement - emergency res | plumbing | $402.50 | $210.00 | $80.00 | $52.50 | $437.22 | sent | 6/11/2026 |
| 3f5405a3 | Dishwasher not draining - unit 8B | appliance | $247.25 | $120.00 | $55.00 | $32.25 | $268.58 | sent | 6/10/2026 |
| 106903f1 | Running toilet in unit 1C. Flapper valve | plumbing | $162.00 | $85.00 | $12.50 | $20.25 | $175.97 | sent | 6/9/2026 |
| 89852e6e | Faucet replacement in unit 5A - tenant r | plumbing | $156.40 | $85.00 | $25.00 | $20.40 | $169.89 | paid | 6/9/2026 |
| 92847cd6 | Burst pipe under kitchen sink - unit 3A | plumbing | $299.00 | $150.00 | $65.00 | $39.00 | $324.79 | sent | 6/9/2026 |
| 650e4d2d | Annual AC maintenance for units 5A, 5B, | hvac | $338.10 | $180.00 | $45.00 | $44.10 | $367.26 | sent | 6/8/2026 |
| bda3c5d0 | Lock change after tenant turnover - 3 un | locks | $209.30 | $110.00 | $40.00 | $27.30 | $227.35 | paid | 6/8/2026 |
| d7895246 | Recurring pipe leak in unit 3B - third c | plumbing | $327.75 | $175.00 | $65.00 | $42.75 | $356.02 | draft | 6/7/2026 |
| dbf9c25f | Slow drain bathroom - unit 7C | plumbing | $172.50 | $90.00 | $25.00 | $22.50 | $187.38 | paid | 6/7/2026 |
| cdafb87d | Complete HVAC system failure - building | hvac | $538.20 | $280.00 | $120.00 | $70.20 | $584.62 | sent | 6/7/2026 |
| 20092076 | Outlet sparking in kitchen - unit 5D | electrical | $209.44 | $120.00 | $35.00 | $28.05 | $227.50 | paid | 6/6/2026 |
| 14752921 | Heating out in unit 5A - resident freezi | hvac | $540.50 | $300.00 | $95.00 | $70.50 | $587.12 | paid | 6/3/2026 |
| 821b4b16 | Electrical panel tripping - unit 3C | electrical | $494.50 | $260.00 | $110.00 | $64.50 | $537.15 | paid | 6/1/2026 |
| 96320e5e | Annual pipe inspection - building 4 | plumbing | $165.60 | $90.00 | $20.00 | $27.60 | $179.88 | paid | 5/31/2026 |
| 52332222 | Gas stove won ignite - callback from 2 w | appliance | $247.25 | $120.00 | $55.00 | $32.25 | $268.58 | paid | 5/29/2026 |
| 48c70ce3 | HVAC filter replacement - quarterly main | hvac | $83.95 | $40.00 | $15.00 | $10.95 | $91.19 | paid | 5/28/2026 |
Market Intelligence
Territory competitive positioning8
Territories
Active zones
0
High Score
Score 70+
8
Competitive
5+ competitors
4
High Demand
50%+ complaints
| Zip | Neighborhood | Score | Tier | Units | Building Age | Complaints | Competitors | Active Jobs | Signal |
|---|---|---|---|---|---|---|---|---|---|
| 94102 | Tenderloin | 55 | tier3 | 128 | 106y | 83.30% | 6 | 2 | Crowded |
| 94109 | Nob Hill / Russian Hill | 40 | tier3 | 72 | 54y | 100.00% | 6 | 2 | Crowded |
| 94105 | South Beach | 38 | tier3 | 200 | 56y | 50.00% | 6 | 2 | Crowded |
| 94103 | SOMA / Mid-Market | 38 | tier3 | 58 | 61y | 100.00% | 6 | 0 | Crowded |
| 94110 | Mission District | 35 | tier3 | 44 | 71y | 100.00% | 6 | 1 | Crowded |
| 94121 | Richmond District | 11 | tier3 | 0 | 56y | 0.00% | 6 | 0 | Crowded |
| 94115 | Western Addition | 11 | tier3 | 0 | 56y | 0.00% | 6 | 0 | Crowded |
| 94107 | SOMA / Mission Bay | 11 | tier3 | 0 | 56y | 0.00% | 6 | 0 | Crowded |
Building Intelligence
Property portfolio & maintenance signals| Property | Address | Units | Year Built | SLA Tier | Zip | Age Signal |
|---|---|---|---|---|---|---|
| Mission Grand | 789 Mission St | 120 | - | enterprise | 94105 | Unknown |
| Valencia Gardens | 3600 Valencia St | 110 | 1958 | standard | 94110 | Mature (68y) |
| Tenderloin Commons | 375 Ellis St | 95 | 1968 | standard | 94102 | Mature (58y) |
| Mission Creek Apts | 500 Folsom St | 85 | 2012 | premium | 94105 | New (14y) |
| Market Street Lofts | 456 Market St | 80 | - | premium | 94105 | Unknown |
| North Point Residences | 1050 North Point St | 72 | 1972 | premium | 94109 | Mature (54y) |
| DeNiro Residences | 220 Eddy St | 60 | 1972 | standard | 94102 | Mature (54y) |
| Mission Grande | 890 Mission St | 58 | 1965 | premium | 94103 | Mature (61y) |
| Civic Center Apartments | 123 Civic Center Blvd | 50 | - | standard | 94102 | Unknown |
| Mission Terrace | 3311 24th St | 45 | 1965 | standard | 94110 | Mature (61y) |
| Valencia Commons | 2233 Valencia St | 44 | 1955 | standard | 94110 | Mature (71y) |
| Jones Street Apartments | 135 Jones St | 42 | 1923 | premium | 94102 | Aging (103y) |
| Turk Street Manor | 450 Turk St | 36 | 1918 | standard | 94102 | Aging (108y) |
Future Expansion
Growth signals & white-space opportunities0
White Space
High score, low competition
4
High Demand
Complaint rate 70%+
8
No Coverage
Zero tech capacity
3
Data Gaps
Missing building age
| Zip | Neighborhood | Score | Demand | Competitors | Tech Capacity | Opportunity | Action |
|---|---|---|---|---|---|---|---|
| 94102 | Tenderloin | 55 | 83% | 6 | 0 | 22 | Deploy Tech |
| 94109 | Nob Hill / Russian Hill | 40 | 100% | 6 | 0 | 17 | Monitor |
| 94103 | SOMA / Mid-Market | 38 | 100% | 6 | 0 | 16 | Monitor |
| 94110 | Mission District | 35 | 100% | 6 | 0 | 15 | Monitor |
| 94105 | South Beach | 38 | 50% | 6 | 0 | 12 | Monitor |
| 94121 | Richmond District | 11 | 0% | 6 | 0 | 2 | Monitor |
| 94115 | Western Addition | 11 | 0% | 6 | 0 | 2 | Monitor |
| 94107 | SOMA / Mission Bay | 11 | 0% | 6 | 0 | 2 | Monitor |
New Developments
SF construction pipeline| Project | Location | Developer | Units | Status | Completion |
|---|---|---|---|---|---|
| Mission Rock | Mission Bay | Tishman Speyer → | 1,500 | Phase 1 Complete | 2025-2027 |
| Pier 70 | Pier 70 waterfront | Forest City → | 1,100 | Under Construction | 2026 |
| 5M | 5th & Mission | Brookfield → | 700 | Under Construction | 2025 |
| India Basin | India Basin waterfront | SF Planning → | 1,600 | Approved | 2027+ |
| Transbay Block 5 | Transbay District | Hines → | 500 | Approved | 2026 |
| 30 Van Ness | 30 Van Ness Ave | TBD | 400 | Approved | 2026 |
| 550 Howard | 550 Howard St | SKS/Hines → | 300 | Approved | 2025 |
| 10 South Van Ness | 10 South Van Ness | TBD | 800 | Approved | 2027 |
| 1950 Mission | 1950 Mission St | TBD | 250 | Under Construction | 2025 |
| 490 South Van Ness | 490 South Van Ness | TBD | 400 | Approved | 2026 |
7,550
Pipeline Units
Across 10 projects
3
Under Construction
Active builds
6
Approved
Breaking ground soon
1
Phase 1 Complete
Mission Rock
Competitor Intelligence
SF field service landscape| Competitor | Type | Target | Rate | Strength | Weakness | Threat |
|---|---|---|---|---|---|---|
| Thumbtack | Platform | Homeowners/PMs | $75-200/hr | Wide network | Quality varies | HIGH |
| TaskRabbit | Platform | Consumers/SMB | $50-150/hr | Fast matching | Not trade-specific | MEDIUM |
| Puls | Tech-enabled | Apartments | $150-400/visit | Appliance focus | Limited scope | MEDIUM |
| Homeaglow | Platform | Residential | $100-250/hr | Cleaning + repair | Not commercial | LOW |
| Serviz | Platform | Homeowners | Flat $150-500 | Flat rate | Limited SF presence | LOW |
| AppFolio | Property Mgmt | Property Managers | Subscription | Integrated | Not on-demand | MEDIUM |
| Buildium | Property Mgmt | Small-mid PMs | Subscription | All-in-one | Limited dispatch | MEDIUM |
| Entrata | Enterprise | Large PMs | $3-8/unit/mo | Full suite | Expensive | LOW |
Market Pricing
Service rates by category & tier| Service | Low End | Market Rate | Premium | After Hours |
|---|---|---|---|---|
| HVAC Diagnostic | $150 | $250-350 | $450+ | 1.5-2x |
| HVAC Repair (minor) | $200 | $400-600 | $800+ | 1.5-2x |
| HVAC Replacement | $3,500 | $5,000-7,500 | $10,000+ | N/A |
| Plumbing Diagnostic | $100 | $175-250 | $400+ | 1.5-2x |
| Leak Repair (minor) | $150 | $300-500 | $800+ | 1.5x |
| Water Heater Replace | $1,000 | $1,500-2,500 | $4,000+ | N/A |
| Electrical Diagnostic | $125 | $200-300 | $500+ | 1.5-2x |
| Panel Upgrade | $1,500 | $3,000-5,000 | $8,000+ | N/A |
| Appliance Diagnostic | $80 | $125-200 | $350+ | 1.5x |
| Make-Ready (1BR) | $800 | $1,500-2,500 | $4,000+ | N/A |
| Lock Change | $75 | $125-200 | $400+ | 2x |
| Hourly Handyman | $75/hr | $125-175/hr | $250+/hr | 1.5-2x |
| Emergency Call | $200/hr | $300-450/hr | $600+/hr | Base rate |
Contract Tier Pricing
| PM Company | Tier | Monthly Rev | Job Revenue | Labor Cost | Margin |
|---|---|---|---|---|---|
| RentSFNow | $35,600 | $2247 | $0 | NaN% | |
| Mosser Companies | $28,400 | $396 | $0 | NaN% | |
| Apex Property Mgmt | $15,200 | $860 | $0 | NaN% | |
| Trinity Management | $9,200 | $1042 | $0 | NaN% | |
| BLDG Management | $6,800 | $166 | $0 | NaN% | |
| JC DeNiro & Assoc | $4,800 | $366 | $0 | NaN% |
Zip Code Analysis
Territory density & demand mapping| Zip | Neighborhood | Tier | Building Age | Density | Demand | Units |
|---|---|---|---|---|---|---|
| 94102 | Tenderloin | TIER 1 | 80-120 yrs | Very High | Very High | ~15,000 |
| 94103 | SOMA/Mid-Market | TIER 1 | 50-100 yrs | High | High | ~12,000 |
| 94109 | Nob Hill/Russian Hill | TIER 1 | 60-100 yrs | High | High | ~18,000 |
| 94110 | Mission District | TIER 1 | 70-100 yrs | High | Very High | ~14,000 |
| 94105 | South Beach | TIER 2 | 10-30 yrs | Very High | Medium | ~8,000 |
| 94107 | SOMA/Mission Bay | TIER 2 | 10-40 yrs | High | Medium | ~10,000 |
| 94115 | Western Addition | TIER 2 | 70-100 yrs | High | High | ~11,000 |
| 94112 | Ingleside | TIER 2 | 60-80 yrs | Medium | Medium | ~9,000 |
| 94121 | Richmond District | TIER 3 | 70-100 yrs | Medium | Medium | ~8,000 |
| 94123 | Marina/Cow Hollow | TIER 2 | 60-100 yrs | High | Medium | ~10,000 |
Command Architecture
14 domains, 50+ operational commandsLoading architecture...
Select a domain above to view command specification
Data Model
🏠 Property
The core entity — every building we service. Links to contracts (who pays), territories (where it sits), and jobs (what needs fixing). Drives SLA tier and billing rates. 13 properties across 8 SF zip codes.
addresspm_company_idunit_countyear_builtsla_tierterritory_id
🔑 Unit
Individual apartment units within a property. Tracks per-unit maintenance history and resident info. A property with 200 units generates 200x the service demand of a single-family home.
unit_numberproperty_idresidentlease_startlease_endlast_service
🔧 Job
The operational heart — every service request flows through here. Lifecycle: created → dispatched → en_route → working → completed (or cancelled). SLA deadline drives priority. billing_amount = total_cost × markup by contract tier.
categoryprioritystatustechnician_idsla_deadlinetotal_costbilling_amount
👷 Technician
Our field force — 6 technicians with real-time GPS tracking and skill matching. Availability states (available/working/en_route/idle) drive dispatch. Each tech has a skill set, active job count, and current lat/lng position.
nameskillsstatuslatitudelongitudeactive_jobscurrent_job_id
📋 Contract
Defines the business relationship — pricing tier (premium/standard/basic) sets markup rates: 20%/15%/12%. Health score is computed dynamically from SLA compliance, callback rate, and response times. 6 active contracts worth $100K/mo.
pm_companypricing_tiermonthly_revenuesla_response_hourshealth_scorecallback_rate
🗺️ Territory
SF carved into 8 service zones by zip code. Score (0-100) weighs density, demand, competition, and tech coverage. Low competitors + high complaints = expansion opportunity. Drives dispatch routing and market strategy.
zipnamescoretierunit_countcomplaint_ratecompetitor_counttech_capacity
📊 Event
Every action creates an immutable audit trail — dispatch.assign, job.complete, sla.breach. Enables full replay of any job lifecycle. Powers observability, compliance, and predictive models that learn from past decisions.
timestampactorcommandentity_idcorrelation_id
💰 Invoice
Auto-generated on job completion. billing_amount = labor + materials × tier markup + 8.625% SF tax. 19 invoices across 6 contracts. Status flow: draft → sent → paid. Drives the economic analysis dashboard.
job_idcontract_idlabor_costmaterials_costmarkuptaxtotalstatus